InoEnergy Privacy Policy

Last Updated: 12, 2024

Effective Date: 12, 2024

In order to effectively protect users' personal information and optimize the user experience, Suzhou Inovance Technology Co., Ltd (Hereinafter referred to as "we") has formulated this Privacy Policy in accordance with current regulations and policies. We understand the importance of personal information to our customers, and we seek to clarify our policies and practices for obtaining, managing, and protecting users' personal information.

In addition to this Privacy Policy, in certain scenarios, we will also explain to you the corresponding purpose, scope and use of information collection by means of instant notification (including pop-up windows, page prompts, etc.), function update instructions, etc. These instant notifications and function update instructions constitute a part of this Privacy Policy and have the same effect as this Privacy Policy.

This Privacy Policy will help you understand the following:

I. How we collect your personal information

II. How we use your personal information

III. Use of cookies and similar technologies 

IV. Use of third-party SDK

V. How do we entrust, share, transfer and publicly disclose your personal information?

VI. General storage life

VII. How do we ensure your information security?

VIII. Your rights

IX. Minor Protection

X. Storage location and exit of your personal information

XI. Inapplicability of this Privacy Policy

XII. How is this Privacy Policy updated

XIII. Notice of access and update of Privacy Policy

XIV. Contact us

XV. Others

This Privacy Policy applies to devices, websites or applications that reference or link to this Privacy Policy (collectively, our "Services"), namely InoEnergy. While this Privacy Policy applies to all of these services, we also have certain explicit personal information protection supplements for specific services that contain additional information about how our information is handled. Your use of the Services shall be subject to these Supplemental Terms.

We understand the importance of personal information to you and will do our best to keep your personal information safe and secure. We are committed to maintaining your trust in us and protecting your personal information in accordance with the following principles: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will take appropriate security measures to protect your personal information according to the mature security standards of the industry.

Please be sure to read this Privacy Policy carefully, especially the exclusions/limitations of liability and the terms in bold, because by using our services, you are agreeing to the practices described in the Privacy Policy and the supplemental provisions. If you do not agree to the practices described in this Privacy Policy, you will not be able to use our services.

I. How we collect your personal information

In order to provide you with our services and comply with national laws, regulations, policies and relevant regulatory requirements, we will require you to provide personal information necessary for our services. If you do not provide relevant personal information, we may not be able to provide you with our products or services. "Personal information" refers to all kinds of information recorded by electronic or other means that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information. The following are some of the primary purposes for which we collect personal information:

1. Register and log in to your account

Some services will require you to provide information directly to us, such as login, change email address, change password, nickname, avatar. Account information is collected to help you complete your registration and use basic functions to protect the security of your account. The purpose of collecting and using email address is to meet the requirements of real identity information authentication of relevant laws and regulations. The following information is necessary for the realization of the services and functions we provide. If you do not provide such information, you will not be able to use our services normally.

(1) Login: When you log in to InoEnergy, you are required to enter a domain name, user name, and password.

(2) Modify the email address: When you need to modify the email address, you need to provide a valid email address in InoEnergy.

(3) Change the password: When you change the password, you need to enter the old password and the new password.

(4) Nickname: When you modify a nickname, you need to enter a new nickname.

(5) Avatar: When you modify your avatar, you need to upload your avatar.

2. Provide security

In order to ensure the safe and stable operation of the services provided to you and identify the abnormal status of your account, we may collect the following information related to your mobile device: Device manufacturer, device model, operating system, unique device identifier (Android side such as Android ID/OAID, IOS terminal (such as IDFA before iOS 14.5), login IP address, software version number, network access mode, type and status, network quality data, hardware model, sensor information, device serial number, IMei number, device settings, device operation status, device parameters, and built-in cameras of some devices. When you use InoEnergy, or visit the relevant website, we will automatically receive and record information on your browser and device, including the type of browser, the language used, the date and time of access, software and hardware characteristics information, and the web page recording data you need. The above information is collected to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience and ensure the security of your account. At the same time, in order to prevent viruses, Trojan horse programs or other malicious programs and website attacks, we may collect information about applications installed on your device, information about running processes, or data stored in the memory of your device to prevent the disclosure of your personal information.

3. Service improvement

We may use the information we collect through one service to improve the user experience for our other services, or to evaluate and analyze markets, customers, products and services (including asking you for your opinions about our products and services, and conducting customer surveys). We may combine personal information from a Service with information from other Services to improve the Service and develop new products and services. We may use data from certain opt-in features, such as user experience programs, to analyze how users use devices and services to improve the user experience. In addition, we will record the information you click on relevant advertisements/push content, the information you provide when you contact the customer service team, and the information you send to us when you participate in questionnaires to help us improve existing services or design new services. You understand and agree that after collecting your information, we will de-identify the data through technical means. The de-identified information will not identify you. In this case, we have the right to use the de-identified information to analyze and commercialize the user database.

4. Remote activation/control equipment

To control some of your devices, you need to use the APP to log in to your account and complete the device configuration and binding process normally. After completing these processes, you can use the APP to remotely monitor plants and devices. In the process, we may read various types of information related to your location, such as GPS signal of the device or information about nearby WiFi access points and cell towers, country code, city code, cell ID, latitude and longitude information, and language settings. This information may be sent to us when you use the above services. You may choose not to provide certain types of information or to restore the factory settings to cancel the connection between each networked device and the Internet individually, and not to transmit the usage information and log information of the relevant devices to our servers. However, this may result in that (1) you will not be able to use some functions of the website/APP; (2) you can only operate the device through the device itself, and you can no longer perform operations through the APP.

5. Get in touch with you

The user feedback you choose to provide is invaluable in helping us improve our service. In order to track the feedback you choose to provide, we may use the account information you provide to contact you and keep records. At the same time, we may use your account information from time to time to send important notices, such as important equipment information and business-related information.

6. Mandatory collection

In accordance with relevant laws, regulations, policies and national standards, we may collect and use your personal information without your consent in the following circumstances:

(1) Directly related to national security and national defense security;

(2) Directly related to public safety, public health and major public interests;

(3) Directly related to criminal investigation, prosecution, trial and execution of judgments;

(4) In order to safeguard your or other people's life, property and other major legitimate rights and interests, but it is difficult to obtain your consent;

(5) The personal information collected is disclosed to the public by you;

(6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(7) Necessary to sign and perform the user agreement according to your requirements;

(8) Necessary for maintaining the safe and stable operation of the services we provide, such as finding and handling service failures;

(9) Other circumstances stipulated by laws and regulations.

7. Provision of other services

Please note that the above scenario covers only the primary ways in which we collect and use personal information. From time to time, we may provide users with more diversified services by updating website pages, APP versions or device firmware. When we want to use the information for other purposes not specified in this policy, or when we want to use the information collected for specific purposes for other purposes, we will ask for your consent again in the form of confirmation agreement, confirmation behavior in specific scenarios, updating this privacy policy, etc.

In addition, the third party may provide services to you through the SDK. When you enter the service page operated by the third party, please note that the relevant services are provided to you by the third party. If a third party collects personal information from you, you are advised to carefully check the privacy policy or agreement of the third party and decide whether to accept it or not.

How we use your personal information

1. In order to comply with national laws, regulations and regulatory requirements, provide services to you and improve the quality of services, or ensure the security of your account and funds, we will use your information in the following situations:

(1) To achieve the purpose described in "How we collect your personal information" in this policy;

(2) In order to ensure the stability and security of the service, we will use your information for authentication, security, prevention or prohibition of illegal activities, risk reduction, archiving and backup purposes;

(3) Report to relevant departments according to laws and regulations or regulatory requirements;

(4) Invite you to participate in customer research related to our services;

2. When we want to use your personal information for other purposes not specified in this policy, we will obtain your consent again in the form of confirmation agreement and document confirmation action under specific scenarios in accordance with the requirements of laws, regulations and national standards.

3. In order to better provide you with our services, we may need to share some of your personal information between different systems within the company to improve work efficiency, avoid that you fill in the form repeatedly. For example, if you have registered and submitted your personal information in our A system, when you register again in our B system, the B system may automatically recall some of the registration information in A system (such as name, telephone, etc.). The called personal information will still be used within our company and strictly comply with its corresponding collection purposes, and will not be disclosed to external third parties. By submitting personal information in any of our systems, you have consented to the sharing of such personal information between our systems.

III. Use of cookies and similar technologies

Cookies and similar technologies are commonly used in the Internet. When you use our services, we may use technology to send one or more cookies or anonymous identifiers to your device to collect and store information about when you visit and use our services. We promise that we will not use cookies for any purpose other than those stated in these guidelines. We use cookies and similar technologies primarily to enable the following functions or services:

1. Ensure the safe and efficient operation of products and services

We may set authentication and security cookies or anonymous identifiers that allow us to confirm that you are securely logged on to the Service or that you are not subject to theft, fraud, or other wrongdoing. These technologies will also help us improve service efficiency and improve login and response times.

2. Help make your visit easier

Using this type of technology can help you avoid repeating the steps and processes of filling out your personal information and entering what to search for (examples: record searches, form filling).

3. Cookie removal

Most browsers provide users with the ability to clear the browser cache data, and you can clear the data in the browser settings function. If you do so, you may not be able to use services or functions that rely on cookies because of these modifications.

IV. Use of third-party SDK

Please note that your counterparties, third-party website operators you visit, third-party services accessed through us and third parties receiving your personal information from us may have their own privacy protection policies; When you view pages created by third parties or use applications developed by third parties, those third parties may place their own cookies or web beacons that are not under our control and their use is not subject to this Policy. We will endeavor to require these entities to protect your personal information and recommend that you contact them for details of their privacy policies. If you find that the web pages created by these third parties or the applications developed by these third parties are at risk, you are advised to terminate the relevant operations to protect your legitimate rights and interests.

At the same time, we will conduct strict security checks on SDK or other similar applications, and require partners to take strict measures to protect your personal data. In order to meet new service requirements and changes in business functions, we may adjust the third-party SDK that we access, and provide you with the latest information on accessing the third-party SDK in a timely manner in this note. Please note that the data type of the third-party SDK may change due to version upgrade, policy adjustment and other reasons. Please refer to the official statement published by the third-party SDK.

1. Basic principles of partners involved in the use of data

In the process of cooperation with partners, we will abide by the following principles:

The principle of legality of 

a) the principle of legality shall be observed when data processing activities are involved.

b) the principle of justification and minimum necessity: the use of data must have a legitimate purpose and should be limited to the extent necessary to achieve the purpose.

c) prudent principle of security: We will carefully evaluate the purpose of the partners' use of data, comprehensively evaluate the security capabilities of these partners, and require them to abide by the legal agreement of cooperation. We will strictly monitor the security of the software tool development kit (SDK) and application program interface (API) for partners to obtain information to protect data security.

Third-party SDKs currently accessed by this application are as follows:

Third-party SDK name: Baidu Map

Provider: Beijing Baidu Netcom Science Technology Co., Ltd. 

Purpose of collecting personal information: Record the location information of user operation logs. 

Type of personal information collected: Device information, including device attribute information (hardware model, identifier for advertising IDFA, identifier for vendor IDFV, open anonymous device identifier OAID, Android ID), device parameters and system information (operating system version and system status, device configuration), device connection information (browser type, telecommunications carrier, language used, WIFI information, SSID, BSSID), location information, log information, and other information related to the login environment. We will only access the list of apps installed on your device and upload some app package names when user behavior triggers risk control conditions (such as frequent incorrect password entries, frequent logins from different locations, frequent IP changes, risky IPs, risky devices, risky accounts, or abnormal operations). We will not upload other details such as the installation time of apps. Information collection method: Baidu map location service 

Third-Party SDK Privacy Policy or Development Guide: https://lbs.baidu.com/index.php?title=openprivacy 

V. How do we entrust, share, transfer and publicly disclose your personal information?

1. Entrusted processing

In order to improve the efficiency of information processing, reduce the cost of information processing, or improve the accuracy of information processing, we may entrust our affiliated companies or other professional organizations with the ability to process information on our behalf. We will require the entrusted company to abide by strict confidentiality obligations and take effective confidentiality measures by means of written agreements and on-site audits, and prohibit it from using such information for unauthorized purposes. When the entrustment relationship is terminated, the entrusted company will no longer keep your personal information. We promise to take responsibility for it.

2. Sharing

We will not share your information with third parties without your consent. However, we may share your information with the following third parties:

(1) Shenzhen Inovance Technology Co., Ltd. In order to protect the personal and property safety of us or other users or the public from infringement, your personal information may be shared among the affiliated companies of Inovance Group. We will only share necessary personal information, and if we share your personal sensitive information or the affiliated company changes the purpose of using and processing personal information, we will ask for your authorization and consent again.

(2) Authorized partners. Some products or services may be provided by third parties or by us in conjunction with third parties, so only by sharing your information can we provide the products or services you need. We may share your account information and equipment information with authorized partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legitimate, legitimate, necessary, specific and specific purposes, and only share personal information necessary to provide services. Our partners are not authorized to use shared personal information for any other purpose. Currently, our authorized partners include the following types:

A. Authorized partner of the analysis service class.

B. Suppliers, service providers, and other partners. Our suppliers and service providers include institutions providing technical services, telecommunication services, customer services, risk control services, audit services, legal services and financial institutions.

We will enter into strict confidentiality agreements with companies, organizations, and individuals with whom we share personal information, and will require them, as appropriate, to treat personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures. In the use of personal sensitive data, we require third parties to use encryption technology to better protect user data. Once it is found that it violates the agreement, it will take effective measures and even terminate the cooperation.

3. Assignment

We will not transfer your personal information to any company, organization, or individual, with the following exceptions:

(1) obtain your prior consent;

(2) According to laws and regulations or mandatory administrative or judicial requirements;

(3) In case of asset transfer, acquisition, merger, reorganization or bankruptcy liquidation, if the transfer of personal information is involved, we will inform you of the relevant situation and require the company or organization receiving your personal information to continue to be bound by this policy. If we need to change the purpose of using personal information, we will require the company or organization to obtain your explicit consent again.

4. Public disclosure

We will only publicly disclose your personal information if:

(1) After obtaining your explicit consent;

(2) Disclosure based on law: We will publicly disclose your personal information based on the mandatory requirements of laws and regulations, court orders or the requirements of government authorities.

(3) Directly related to national security and national defense security;

(4) Directly related to public safety, public health and major public interests;

(5) Directly related to criminal investigation, prosecution, trial and execution of judgments;

(6) In order to safeguard the life, property and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain my consent;

(7) Your personal information disclosed to the public by yourself;

(8) Collecting personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.

(9) Necessary to sign and perform the contract according to the requirements of the subject of personal information;

(10) Necessary for maintaining the safe and stable operation of the products or services provided, such as detecting and dealing with the faults of the products or services;

(11) Other circumstances stipulated by laws and regulations.

According to the law, the sharing and transfer of personal information that has been de-identified, and ensuring that the data recipient can not recover and re-identify the subject of personal information, does not belong to the external sharing, transfer and public disclosure of personal information, and the preservation and processing of such data will not need to notify you separately and obtain your consent.

VI. General storage life

Except as otherwise expressly provided by law or as permitted by you, we will only retain your personal information for as long as is necessary for the purposes described in this Privacy Policy. In order to maintain the continuity of services and the consistency of user experience, personal information is usually not deleted immediately after the completion of a single service.

During your use of our products and services, we will keep your personal information for you. If you cancel your account or take the initiative to delete the above information, we will keep your information in accordance with the network security law and other laws and regulations. After you cancel your account or actively delete the above information, we will no longer make commercial use of your personal information, but we may anonymize your personal information and use it.

We will delete or anonymize your personal information if you cancel your account, voluntarily delete your personal information, or after the information has exceeded the necessary retention period, except in the following cases:

• Comply with the requirements of laws and regulations on information retention (for example, the Electronic Commerce Law stipulates that the retention time of commodity and service information and transaction information shall not be less than three years from the date of completion of the transaction).

• a reasonable extension of time is required for financial, audit, dispute resolution, etc.

7. How do we ensure your information security?

1. Technical measures for data security

We have used industry-standard security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably practicable steps to protect your personal information. For example, data exchanged between your browser and the Service (such as credit card information) is protected by SSL encryption; we also provide HTTPS secure browsing for some websites; we use encryption technology to ensure the confidentiality of data; we use MD5 encryption mechanism to hash and save user passwords; We use trusted safeguards to protect data from malicious attacks; we deploy access controls to ensure that only authorized people have access to personal information; In order to ensure the security of your information, we try to take reasonable physical, electronic and management security measures to protect your information, so that your information will not be leaked, damaged or lost, including but not limited to SSL, information encryption storage, access control of data center.

We manage and regulate the storage and use of personal information by establishing data security management specifications and data security development specifications. We conduct security and personal information protection training courses to enhance employees' awareness of the importance of protecting personal information. We have also taken strict management measures for employees or outsourcing personnel, suppliers and partners who may have access to your information, including but not limited to taking different access controls according to different positions, signing confidentiality agreements and data processing agreements with them, and monitoring their operations. We will provide appropriate security measures to protect your information according to the existing technology, provide reasonable security, and we will try our best to ensure that your information is not leaked, damaged or lost.

2. The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will develop a network security incident contingency plan to deal with system vulnerabilities, computer viruses, network attacks, network intrusions and other security risks in a timely manner. We will immediately start contingency plan, take corresponding remedial measures, and report to the competent authorities in accordance with the regulations.

3. In the event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the security incident, the measures we have taken or will take to deal with it, the suggestions you can take to prevent and reduce the risk independently, and the remedial measures for you. We will inform you of the incident in a timely manner.

4. Your account has a security protection function. Please keep your account and password information properly. At the same time, in order to protect your information security, please make sure to exit your account and delete the matching website or APP before permanently selling or transferring your right to use the device to a third party, so as to ensure that your device is no longer (re) matched to your account. If you sold a device, you should reset the device and restore the factory settings. As a result, your device will no longer be associated with your account. If you purchased a used device, please check the account settings in the APP or the device manufacturer to ensure that no unknown users are associated with your device. If there is any doubt, you can choose to restore the factory settings. We will ensure that your information is not lost, abused or altered through backup and encryption of user passwords. Notwithstanding the foregoing security measures, please also understand that there is no "perfect security measure" on the information network.

VIII. Your rights

In accordance with the relevant laws, regulations and standards of China, as well as the common practices of other countries and regions, we guarantee that you exercise the following rights with respect to your personal information:

1. Access to your personal information

You have the right to access your personal information. If you wish to exercise your data access rights, you may do so yourself in the following ways. Account Information: If you wish to access or edit your profile information in your account, change your password, change your mobile number, or log out of your account, you can do so by accessing the Settings page after logging in to your account. Log in to InoEnergy and enter the [My] page in the lower right corner to access your avatar, account name and mobile phone number.

2. Correcting Your Personal Information

When you find that the personal information we process about you is incorrect, you have the right to correct it yourself or ask us to correct it. For account information, you can do this by accessing the Settings page after logging in to your account. For other personal information, please contact us through the contact information listed in Section 14 of this Privacy Policy.

3. Delete your personal information

You may request the deletion of your personal information from us in the following circumstances:

(1) If our processing of personal information violates laws and regulations;

(2) If we collect and use your personal information without your consent;

(3) If our processing of personal information violates the agreement with you;

(4) If you cancel your account;

(5) If we no longer provide you with products and services.

When you delete information from our services, we may not immediately delete the corresponding information in the backup system, but will delete the information when the backup is updated. After you cancel your account or actively delete the above information, we will no longer make commercial use of your personal information, but we may anonymize your personal information and use it.

4. Change the scope of your authorized consent

You may revoke a license authorizing us to collect, use, and/or disclose your personal information in our possession or control by submitting a request. You can contact us for relevant operations through the contact information listed in Section XIV. We will process your request within a reasonable time after your request and will not collect, use and/or disclose your personal information after your request. Please note that because each business scenario requires some basic personal information to complete, your withdrawal of consent may render some services unavailable.

You can revoke the authorization to access your personal information or turn off the corresponding permissions (including location, photo, microphone, camera, notification, etc., see the figure below) through the setting function of the mobile device. When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously carried out on the basis of your authorization.

Special instructions for self-starting and associated starting:

① In order to ensure that the user can normally receive the message pushed by the client when InoEnergy is closed or running in the background, InoEnergy must use the self-start capability, that is, send a broadcast to wake up the application self-start or take the associated start behavior through the system at a certain frequency. This is a necessary function for InoEnergy  to implement the service. ② When you open the content push message, after obtaining your explicit consent, InoEnergy will jump to open the relevant content; without your consent, there will be no self-start or associated start.

5. Cancellation of accounts

You may cancel your previously registered account at any time by contacting us through the contact information listed in Section XIV.

Cancellation of your account will affect your normal use of all related applications and services. We hereby kindly remind you that your cancellation of your account will bring you a lot of inconvenience in your subsequent use of our services, and after the cancellation of your account, we will stop providing you with services, and your personal information will remain unretrievable, inaccessible, or anonymized, unless otherwise provided by laws and regulations. If you log in through a third party account, you need to contact the third party to cancel the account.

6. Get a copy of your information

If you need to obtain a copy of your information, you can contact us at the contact details listed in Section 14. We will provide you with a copy of the information that meets the requirements of the law and regulations if we do not need to invest too much.

7. Contact Us

If you are unable to access, correct or delete your personal information, withdraw your consent or cancel your account through the above means, you may contact us through the contact information listed in Section XIV. We may need to verify your identity and provide a response or reasonable explanation within 15 business days after identity verified.

IX. Minor Protection

Our products or services, and the corresponding online platforms, are intended solely for adults aged 18 or above with full civil capacity, and do not target minors. We do not collect any personal information from minors. If we discover that a minor is using our services, we will endeavor to delete the relevant minor's information and suspend the account as soon as possible. If you have any questions regarding our processing of personal information of minors under the age of 18, please contact us through the information provided in the "Contact Us" section.

X．Storage location and exit of your personal information

Personal information we collect and generate in the People's Republic of China will be stored and processed in the People's Republic of China and will not be exported across borders. Domestic processing. 

XI. Inapplicability of this Privacy Policy

Our Privacy Policy does not apply to products and services offered by third parties. Our products and services may include products and services of third parties and links to third party websites. Information may also be collected from you when you use these products or services. Therefore, we strongly recommend that you take the time to read this third party's personal information protection policy, just as you would our policy. We are not responsible for how third parties use the personal information they collect from you and cannot control its use. Our privacy policy does not apply to other websites linked to through our services. When you view pages created by third parties or use applications developed by third parties, those third parties may place their own cookies or web beacons that are not under our control. And their use is not subject to this policy. We will try our best to require these subjects to take measures to protect your personal information. If you find that the web pages created by these third parties or the applications developed by these third parties are at risk, we suggest that you terminate the relevant operations to protect your legitimate rights and interests.

The following third party terms and personal information protection policies apply when you use these specific products (by way of example only and not in an exhaustive list):

1. Payment: When using third-party payment services such as Alipay and WeChat Pay to complete and receive red envelopes and payment orders on the live broadcast platform, you will agree that the personal information protection policy of the third-party payment service provider applies to the information you provide on its website.

2. Social Media (Features): Our website includes some social media features, such as the "Share" button. The social media features are provided by a third party, and your interaction with these features is governed by the personal information protection policy of that third party product.

3. Quick login: You can use a third-party account to log in to our website or application. These services will verify your identity and give you the option to share certain personal information (such as your name and email address) with us to pre-fill our user registration form or bind to a registered account you already have. Your use of these third party accounts is subject to the third party's applicable personal information protection policy.

4. Use of third-party functions: You may use third-party services through the applications provided by us, such as opening, accessing, browsing, retrieving or registering to log in to video websites, music applications, map applications and weather query applications. Your use of third party features is subject to the third party's terms of service and personal information protection policies.

XII. How is this Privacy Policy updated?

Our Privacy Policy is subject to change. We will not reduce your rights under this Privacy Policy without your express consent. We will post any changes to this Privacy Policy on this page. We may also provide more prominent notice of major changes (including, for some services, email notices of specific changes to our privacy policy). Material changes referred to in this policy include, but are not limited to:

1. Our service mode (such as the purpose of processing personal information, the type of personal information processed and the way of using personal information) has changed significantly;

2. Significant changes in our ownership structure (such as changes in ownership caused by business adjustment, bankruptcy and merger);

3. Changes in the main objects of public disclosure of personal information;

4. Significant changes have taken place in the right to participate in the processing of personal information and in the way it is exercised;

5. When our responsible department, contact method and complaint channel for handling personal information security change;

6. When the personal information security impact assessment report indicates that there is a high risk.

XIII. Notice of access and update of privacy policy

1. Access

A. You can register on the login page, or after logging in to the account [My]- [Settings]- [About]- [Privacy Policy] to view this Privacy Policy.

B. Please understand that in order to meet the operational needs, we may develop different versions according to the mobile phone model, system version, mobile client and other factors you use. Therefore, when you use a specific version, the corresponding functions may be different from those described in this privacy policy, but it will not affect the purpose, method and scope of data processing. The specific functions available are subject to your actual use.

2. Updates and Notices

A. In order to provide you with better service, our products and services will be updated and changed from time to time, and we will revise this privacy policy from time to time. We will not reduce your rights under the Privacy Policy currently in effect without your express consent.

B. After this Privacy Policy is updated, we will send out the updated version and remind you of the updated content through the website letter or other appropriate means, so that you can keep abreast of the latest version of this Privacy Policy.

C. We may also help you better manage your personal information through functional updates. Please pay attention to the relevant functional instructions.

XIV. Contact us

1. Contact information

If you have questions or suggestions about the protection of your personal information, you can choose to contact us through the following ways:

A) Email: guozhiwei@inovance.com 

B) Customer Service Tel: +86-18015430717 

2. Respond to your request

For security purposes, you may be required to provide a written request, or otherwise prove your identity. In general, we will reply within 15 working days. If you are not satisfied with our reply or think that our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the regulatory authorities such as Netcom, Telecom, Public Security and Industry and Commerce.

We may ask you to verify your identity before we process your request. We will reply within 15 working days. If you are not satisfied, you can also contact us to complain through the contact information listed in this section.

For your reasonable request, we do not charge in principle, but for repeated requests that exceed the reasonable limit, we will charge a certain cost fee as appropriate. Requests that are unnecessarily repetitive, require excessive technical effort (for example, requiring the development of new systems or fundamental changes to existing practices), pose a risk to the legitimate interests of others, or are highly impractical (for example, involving information stored on backup tapes) may be denied.

We will not be able to respond to your request as required by law in the following circumstances:

(1) related to national security and national defense security;

(2) related to public security, public health and major public interests;

(3) Related to criminal investigation, prosecution, trial and execution of judgment;

(4) In order to safeguard the major legitimate rights and interests of the subject of personal information or other individuals, such as life and property, but it is difficult to obtain their consent;

(5) The personal information involved is disclosed to the public by the subject or guardian of the personal information;

(6) Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(7) Necessary for signing and performing the contract according to your requirements;

(8) Necessary for maintaining the safe and stable operation of the products and/or services provided, such as detecting and dealing with the faults of the products and/or services;

(9) Necessary for legitimate news reporting;

(10) When it is necessary for academic research institutions to carry out statistical or academic research based on public interests and provide the results of academic research or description to the outside world, the personal information contained in the results shall be de-identified;

(11) Other circumstances stipulated by laws and regulations.

XV. Others

In case of any dispute or controversy between you and us, it shall be settled through friendly negotiation; if the negotiation fails within three months, you agree to submit the dispute or controversy to the people's court with jurisdiction in Wuzhong District, Suzhou City, Jiangsu Province.

Note: Due to the differences in the laws and regulatory requirements of different countries and jurisdictions, if you find that the local language version of the Privacy Policy is different from this Privacy Policy when you use our services in other jurisdictions, please refer to the local language version you see. For matters relating to this Privacy Policy or the use of your personal information, please contact the contact information listed on the legal notice page specific to your location.